When was the last time you browsed a website or used a mobile application?
Do you often come across a small box on the side where you can input your queries and get answers?
This small magical box is a chatbot.
Chatbots are the newest tools being used by many businesses on their apps and websites to interact with potential customers, in real-time. They are powered by Artificial Intelligence, which allows them to resolve most questions and lead a conversation with the people visiting websites and using mobile apps.
Many businesses are already using chatbots to their advantage and in this blog, we will discuss 5 ways how chatbots can help in taking your business to the next level!
Chatbots are tools that use conversational AI to process information like words, phrases, and sentences to generate automated responses. They are designed to generate human-like responses to improve conversations on your website and engage users.
Chatbots are a special type of Artificial Intelligence software that can replace humans for customer support. Chatbots have become very popular in the last few years, mostly because they're still in the early stages of development. They will automate routine tasks that are time-consuming to complete and could be done by humans.
With the ongoing innovations in the field of technology such as conversational AI, chatbots are getting even more sophisticated and holding human-like conversations and giving almost accurate responses. Chatbots are also available on the website 24/7, unlike customer support executives, so that your leads can resolve their small queries anytime immediately.
Chatbots are revolutionary tools for businesses that can offer many benefits to businesses, some of which are mentioned in the next segment.
If you are excited about taking your business to next level and exploring ways to do it, chatbots could be one of the best options. Here are the following benefits of chatbots for your business:
Customer satisfaction has always been the most important concern for businesses and according to a survey, around 83% of people felt quite satisfied with the chatbot’s assistance. No matter how efficient your customer support team is, there will always be limitations like time constraints, a large number of queries, etc.
It is not always possible for your human resources to handle everything. That’s where chatbots can come to the rescue of your team. Chatbots can handle a large volume of customer inquiries and provide immediate, 24/7 assistance. This can lead to faster resolution of customer problems and a better overall customer experience.
Would you want your potential leads to reach out to your support for each and every query? Or would it be better if some of their basic queries can get resolved immediately while they are still browsing your website?
This can be possible through chatbots. Chatbots can automate repetitive tasks and handle simple inquiries, freeing up human agents to focus on more complex issues. This can lead to increased productivity and cost savings.
By freeing your staff from answering basic questions, you can not only simplify the lead conversion process, but you can also save up to 30% of your operational costs! Now isn’t that a win-win?
Businesses are operating in an aggressively competitive environment and personalization is one of the keys to having an edge over the competition. According to a study, 60% of your customers are likely to become repeat customers if they have experienced some form of personalization while in the sales cycle.
Chatbots make it easy for you to personalize client communication. They can gather information about customers and provide personalized experiences. This can help businesses build stronger relationships with customers and increase customer loyalty.
One of the biggest advantages of chatbots is that they provide instant customer support. With chatbots, your potential customers don’t have to contact your support executive or wait for email reverts for their slightest queries that need to be resolved quickly.
Chatbots can collect data on customer interactions and provide insights into customer behavior and preferences. This can help businesses make informed decisions and improve their offerings.
Another advantage is that they can be accessed through various channels, such as websites, mobile apps, and messaging platforms. This makes it easier for businesses to reach customers where they are and provide assistance when they need it.
These are the four ways chatbots can help your business grow. Overall, chatbots can help businesses provide better customer service, increase efficiency, and generate revenue, all while collecting valuable data and insights.
You can improve the performance of your chatbots with OneHash live chat software. OneHash provides the best chat software that makes it simple to automate interactions with potential customers or current ones, generate new leads, and boost conversions. With our attractive user interface, your teams will find it simple to start conversations with your prospects right away. Both your employees and customers can easily use our online chat platform. Simple trigger setup, agent assignment, team communication, answer categorization, and much more on a single platform!
To know more about OneHash Chat, book a demo call with us here!
To talk about our solutions and explore how they can help your business, book a demo call with us here: https://calendly.com/abel-dany/onehash-demo?month=2023-02
-Blog written by Anand