Refund Policy
When we refund, how to ask for one, how long it takes, and the cases where we do not.
- To request a refund, email us with your OneHash invoice number or transaction ID.
- Billing requests are handled in 24 to 72 business working hours, and you get a confirmation email when it is done.
- The billing team works Monday to Friday, 10:00 to 18:00 IST.
- Refunds go back to the original payment method only — card to card, bank to bank — through Stripe, PayPal or Razorpay.
- A refund is limited to what the invoice was actually paid at. Once processed it cannot be reversed.
- Cancelling a subscription does not trigger a refund. Cancellation takes effect at the end of the billing cycle you have already paid for.
- Chargebacks are not permitted. Raise it with us and we will deal with it.
- Accounts showing a pattern of refunds — over 80% of invoices, or high value and volume — are suspended and blacklisted.