OneHashCRM ULTD Refund Policy
OneHash offers a 60 days (No question asked) refund policy.
In order to request a refund to your original payment source - simply click on the chat portal button here or please send us a direct email at firstname.lastname@example.org with your OneHash Invoice # or your Transaction ID along with the specific code you would want to refund.
The 60 days refund period starts from the date of your purchase until the 60th day. Post that, no refund will be processed whatsoever to the wallet or original payment source.
The refunds are processed manually at the moment. Our Billing Team works Monday - Friday from 10:00 hours to 18:00 hours GMT+5.30. (Weekdays only).
All billing requests may take anywhere from 24 to 72 business working hours to complete and process. You will receive a confirmation email from us once the refund is processed.
A refund request is only considered when the above details are provided within the eligible 60 days refund period only to our official support email. Any request raised outside our official support email will not be considered a valid refund request.
The refund will only be processed to the original payment source (Card/Bank to Card/Bank via Stripe) and not via any other method.
The refund will be processed only on the actual paid value by the user in an invoice (unless stated otherwise). Once the refund is processed from our system & the code is cancelled, it cannot be reversed.
In case if the system detects any fraud purchase-refund pattern abusing the refund system (over 80% or high value and volume refunds, whichever is first) and/or if you end up filing a false dispute against us for any such transactions, your account will be immediately banned/suspended and will be permanently blacklisted and you will lose access to your purchase/purchases. Any disputes that are won by OneHash are never eligible for any refunds. If the user further makes secondary/other accounts and continues with the same pattern, the Refund Policy will not be applicable for such purchases/accounts while also leading to another indefinite suspension.
Hence, we encourage you to contact us and leverage your 60 days of hassle-free refund policy fairly. OneHash, Inc. holds any final decision for your account in case of a violation of this policy which cannot be challenged.
If you need any help with anything, feel free to email support at email@example.com