Shipping & Delivery Policy
Applicable to SaaS Products & Services
Digital Service Notice: OneHash Technologies Limited provides Software as a Service (SaaS). We do not ship physical products (CDs, Manuals, or Hardware). All deliverables are electronic.
This policy sets out the details of the delivery methods, periods, and charges that apply to orders for our subscription-based software services available through www.onehash.ai. This policy is legally binding and forms part of our Terms of Use.
1. Service Activation Timelines
Upon successful realization of payment, your service account will be activated according to the following Turn Around Time (TAT):
| Product / Service | Activation Time |
|---|---|
| Cal ID | Instant / Automated |
| OneHash Chat | Instant / Automated |
| OneHash CRM | Instant / Automated |
| OneHash ERP | Instant / Automated |
| Enterprise / Dedicated Instances | 24 - 48 Business Hours |
2. Method of Delivery
- Email Notification: Login credentials and license keys are sent immediately.
- Dashboard Access: Services are provisioned in your dashboard.
3. Support & Issues
If you do not receive the activation email within time, please check your Spam/Junk folder.
For issues email support@onehash.ai.
4. Shipping Costs & Taxation
Domestic (India)
Delivery Charge: ₹0 (Free)
18% GST applicable.
International
Delivery Charge: $0 (Free)
Export of Service (Zero Rated).
5. Billing & Invoicing
To ensure compliance, a tax-compliant invoice will be generated within 24 hours.
Contact for Delivery Issues
This policy was last updated on 26 Nov 2025
